Helping organisations to tackle anti-social behaviour

"The Legal Framework on ASBActionNet is comprehensive, up-to-date and easy to use" - Westlea Housing Association

"Staff find ASBActionNet really useful to be able to search case law and practice examples quickly and simply" - Golden Gates Housing

"The checklists on ASBActionNet for responding to incidents and conducting interviews have proved invaluable for our Housing Officers" - Nottingham City Homes

"I don't need any other sites than ASBActionNet now." - Gallions Housing Association

"I've used it an awful lot ... I couldn't have done my job without it. - Lorraine Leahy, Project Manager - Nuisance Prevention, Knightstone Housing Association

"It's very useful, and I will continue to use it. - Steve Osmond, Anti-Social Behaviour Officer, Paradigm Housing Group

"Especially useful as guidance for new staff" - Brian Cooke, Broxbourne Housing Association

"I use it for general good practice advice and ... encourage my housing officers to use it to look up case studies" - Carrie Bria, Derby Homes

"Really useful ... particularly the forum ... I posted a couple of queries and got really good replies" - John Phillips, Sedgefield Borough Homes

Over 1550 people from 85 organisations use ASBActionNet to:

Save on legal costs
Train staff and assess competence
Avoid expensive mistakes
Learn from successful initiatives
Develop policies and procedures
Prepare for inspection
Improve tenant satisfaction

Apply online for a free trial

What's inside ASBActionNet?

Guidance and Resources

Improve practice with over 400 pages of guidance, plus hundreds of examples, legal case briefings, templates and inspections.

Network

Share and learn in the active discussion forum with hundreds of ASB practitioners. Create your own profile and contact other members.

eReporting

Increase reports with an accessible tenant website. Organise and analyse reports, diary sheets and satisfaction surveys.

Who's ASBActionNet for?

Housing officers
Caseworkers
Service managers
Team leaders
HR managers
Policy and performance staff
Other frontline staff

How is it updated?

Up-to-date case law
New examples of successful initiatives
Latest research on effective practice
Briefings on government announcements

Professor Caroline Hunter (York University) compiles the case law and legal briefings.

How much does it cost?

Subscriptions to ASBActionNet provide all staff in your organisation access to the site.

Call us on 020 8348 8263 to discuss prices, based on the size of your organisation.

How do I find out more?

Apply for a no-obligation free trial. We'll call you at a convenient time and give you a tour of the site over the phone.

Over 400 pages of guidance

ASBActionNet has over 400 pages of guidance on tackling nuisance behaviour.

For example, this page gives guidance on the procedure for applying for an injunction.

Professor Caroline Hunter (York University) compiles all the legal briefings for the site.

Next page >>

Learn from examples of good practice

Members can access over 140 examples of good practice in tackling anti-social behaviour.

This example shows how Barnet Homes tackle dog-related ASB in partnership with other local agencies.

Every month we add new examples of interesting and successful work from across the UK.

<< Previous page

Next page >>

Policy development

ASBActionNet also has a section dedicated to policy and performance.

For example, this page can be used to ensure policies are compliant with the Data Protection Act and Freedom of Information Act.

There are also over 100 ASB policies from local government and housing associations which are available for download.

<< Previous page

Next page >>

Investigation and support

About ASB
- Definition of ASB
- Definition of vulnerability
- Dealing with ASB
- Costs of ASB
Initial response
Evidence collection
- Incident sheets and diaries
- Witness statements and affidavits
- Professional witnesses
- Closed-circuit television (CCTV)
- Hearsay evidence
Interviews
- Preparation
- Structure
- Vulnerable people
Support
- Needs assessment
- Reassurance
- Floating support
- Referral
- Mutual support
Victim and witness protection
Court hearing
- Before the hearing
- At the hearing
- After the hearing

Non-legal measures

Warnings
Acceptable Behaviour Contracts
- Background
- Meeting
- Contract
- Support
- Monitoring
Mediation
Parenting contracts

Legal enforcement

Before legal action
Special tenancies
- Introduction
- Introductory tenancies
- Starter tenancies
- Family Intervention Tenancies
Anti-social behaviour orders
- Background
- Conditions for an order
- Consultation
- Application to court
- Interim orders
- Terms of the order
- Young people
- Reporting and publicity
- Monitoring and breach
Parenting orders
- Background
- Needs assessment
- Parenting programmes
- Monitoring and breach
Injunctions
- Background
- Breach of terms of tenancy
- ASB injunction
- Other causes of action
- Injunctions against children
- Procedure
- Terms of the injunction
- Exclusion orders and power of arrest
- Breaches
Right to buy and mutual exchange
Possession and demotion
- Background
- Grounds for possession
- Demotion orders
- Procedure for application
- Court decision
- Suspended and outright
- Rent arrears
- Challenges to eviction
Other local agency powers
- Animal nuisance
- Children under 10
- Drug misuse
- Fireworks misuse
- Fly-posting and graffiti
- Groups of young people
- High hedges
- Litter and fly-tipping
- Noise nuisance
- Street drinking
- Street prostitution
- Vehicle nuisance

Prevention

Tenancy agreement
Allocations
Exclusions
Stock design
Security patrols
Young people

Policy and performance

Statement of Policy
Search policies
Service models
Performance management
Staff training
Record-keeping
Information law and practice
Regulation and inspection

Partnerships

CDRP
Police
Local authority
Tenants and residents
Other key partners

List of subjects

ASBActionNet provides comprehensive guidance on anti-social behaviour for social housing organisations and partner agencies.

A full list of subjects covered by the guidance is given on the left-hand side.

To find out more about ASBActionNet, apply for a free trial now.

<< Previous page

Six learning modules

ASBActionNet eLearning has six modules on dealing with anti-social behaviour , which can be completed by learners at their own pace.

For example this page gives information on the special requirements when using anti-social behaviour orders against young people.

The learning modules can be used in recruitment, induction, mentoring, professional development, supervision and accreditation.

Next page >>

Nine real-life case studies

The eLearning component also contains nine case studies which explore responses to anti-social behaviour in real-life situations.

For example on this page the learner can work through a real case in which a landlord wrongly applied for a without notice ASB injunction.

Staff can use the case studies to learn from other organisations and avoid expensive mistakes.

<< Previous page

Next page >>

Multiple-choice test

Once the member of staff has completed the modules and case studies there is a multiple-choice test which can be taken under exam conditions.

This page shows a test question about the types of incidents which can dealt with as anti-social behaviour.

Managers can access all the test results to identify knowledge gaps and areas of improvement.

<< Previous page

Next page >>

Module 1: Recording and investigating

Defining anti-social behaviour and racial harassment
Recording complaints of anti-social behaviour
Contacting the complainant
Preparing for an interview
Conducting an interview with a victim or witness
Interviewing vulnerable victims and witnesses
Conducting an interview with a suspected perpetrator
Review of Module 1
Practice test for Module 1 (Question 1)
Practice test for Module 1 (Question 2)

Module 2: Gathering evidence

Incident sheets
Incident diaries
Witness statements and affidavits
Hearsay evidence
Professional witnesses
Closed-circuit television (CCTV)
Supporting victims and witnesses in court
Review of Module 2
Practice test for Module 2 (Question 1)
Practice test for Module 2 (Question 2)

Module 3: Supportive measures

Breach of tenancy conditions
Warnings
Mediation
Needs assessment and support
Deciding whether to use an Acceptable Behaviour Contract
Writing the Acceptable Behaviour Contract
Conducting the Acceptable Behaviour Contract meeting
Monitoring the Acceptable Behaviour Contract
Parenting contracts
Review of Module 3
Practice test for Module 3 (Question 1)
Practice test for Module 3 (Question 2)

Module 4: Anti-social behaviour orders and parenting orders

Pros and cons of using ASBOs
How to make an application for an ASBO
Terms of the ASBO
Special conditions for ASBOs against young people
Parenting Orders
Breaches of ASBOs
Review of Module 4
Practice test for Module 4 (Question 1)
Practice test for Module 4 (Question 2)

Module 5: Injunctions

Pros and cons of using injunctions
Injunctions for breach of the terms of the tenancy
Injunctions for anti-social behaviour or unlawful use of premises
Injunctions using local authority powers
Injunctions against children
Procedure for obtaining an injunction
Exclusion Orders and Power of Arrest
Breach of an injunction
Review of Module 5
Practice test for Module 5 (Question 1)
Practice test for Module 5 (Question 2)

Module 6: Possession and demotion

Grounds for possession
Demotion orders
Procedure for obtaining possession or demotion
Reasonableness of granting possession
Suspended and outright possession
Possession due to rent arrears
Review of Module 6
Practice test for Module 6 (Question 1)
Practice test for Module 6 (Question 2)

List of subjects

ASBActionNet eLearning provides comprehensive course on anti-social behaviour for new and established members of staff.

A full list of subjects covered by the eLearning is given on the left-hand side.

To find out more about ASBActionNet, apply for a free trial now.

<< Previous page

Network with hundreds of professionals

ASBActionNet maintains a lively network of people dealing with anti-social behaviour.

This page shows the forum, where members can ask questions or post information about work they have been involved in.

Members also receive access to all the other Lemos&Crane forums through the ASBActionNet website.

Next page >>

Your own profile

Each ASBActionNet member has their own online profile, which you can use to learn more about other practitioners and their interests.

For example this page shows the profile of a member at Southampton City Council.

You can contact any of the other ASBActionNet members directly through their profile.

<< Previous page

Next page >>

Monthly email

Each month members receive a free email with details of all the new and updated content.

This includes a 'monthly focus' on an important aspect of anti-social behaviour and links to new cases.

To find out more about ASBActionNet, apply for a free trial now.

<< Previous page

Easy-to-use tenant interface

ASBActionNet has a dedicated website through which tenants can report ASB.

The interface is easy-to-use and has been developed in consultation with tenants.

It is accessible for people with visual and auditory impairments.

Next page >>

Online diary entries

Once a tenant has submitted a report, they update it through an online diary sheet.

Staff members can read the diary entries as soon as they are submitted.

Once a case is closed the tenant can also be asked to complete an online satisfaction survey.

<< Previous page

Next page >>

Powerful staff interface

The staff interface is designed for simple integration with your existing case management system.

Staff can organise, search and analyse reports as they come in, as well as plot them on a hotspot map.

To find out more about ASBActionNet, apply for a free trial now.

<< Previous page

Free trial

Register

Sign in

What's inside ASBActionNet?

Guidance and Resources

Network

eReporting

Who's ASBActionNet for?

How is it updated?

How much does it cost?

How do I find out more?

Over 400 pages of guidance

Learn from examples of good practice

Policy development

Investigation and support

Non-legal measures

Legal enforcement

Prevention

Policy and performance

Partnerships

List of subjects

Six learning modules

Nine real-life case studies

Multiple-choice test

List of subjects

Network with hundreds of professionals

Your own profile

Monthly email

Easy-to-use tenant interface

Online diary entries

Powerful staff interface