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Lemos&Crane online training courses develop essential knowledge of law and good practice for professionals working in social and supported housing. There are currently over 2400 registered learners of our courses.
Click on course titles to reveal list of subjects covered:
Tenancies
- Types of tenancies
- Landlords, tenant security and exemptions
- Terms of tenancies
- Standard elements
- Tenant's responsibilities
- Landlord's responsibilities and tenant's rights
- Transfer and termination of tenancies
- Transfer of a tenancy
- Landlord's grounds for termination of tenancy
- Landlord's notices
- Tenant termination of a tenancy
Tenancies in Scotland
- Types of tenancies
- Landlords and tenant security
- Terms of tenancies
- Standard elements relating to tenancy terms
- Tenant’s responsibilities
- Landlord’s responsibilities
- Transfer and termination of tenancies
- Transfer of tenancy
- Landlord’s grounds to evict
- Landlord's notices
- Tenant’s notice to quit
Repairs and social housing
- Landlord & tenant rights & duties
- Contractual liability for repairs
- Disrepair and repairs
- Procedural requirements
- Other civil liabilities for repairs
- Public health duties
- Housing health and safety rating
- Statutory nuisance
- Gas and electrical safety
- Regulation and complaints
- Regulator of social housing
- Ombudsman services
Housing benefit and rent arrears
- Tenants' capacities
- Financial capability
- Personal debt management
- Housing benefit
- Introduction to Housing Benefit
- Eligibility rules for Housing Benefit
- Rules for calculating Housing Benefit
- Special problem claims and payments
- Rent arrears
- Introduction to rent arrears
- Action before court proceedings
- Possession proceedings based on rent arrears
Housing benefit and rent arrears in Scotland
- Tenants' capacities
- Financial capability
- Personal debt management
- Housing Benefit
- Introduction to Housing Benefit
- Eligibility rules for Housing Benefit
- Rules for calculating housing benefit
- Special problem claims and payments
- Rent arrears
- Introduction to rent arrears
- Action before court proceedings
- Possession proceedings based on rent arrears
Anti-social behaviour
- Reporting and recording
- Introduction to ASB
- Initial responses to anti-social behaviour
- Investigation
- Interviewing victims, witnesses and perpetrators
- Gathering evidence about anti-social behaviour
- Non-legal approaches
- Using non-legal approaches
- Supporting vulnerable people involved in anti-social behaviour
- Legal enforcement
- Injunctions
- Anti-social behaviour orders
- Parenting measures
- Possession and demotion
Anti-social behaviour in Scotland
- Reporting and recording
- Introduction to ASB
- Initial responses to anti-social behaviour
- Investigation
- Interviewing victims witnesses and perpetrators
- Gathering evidence about anti-social behaviour
- Non-legal approaches
- Using non-legal approaches
- Supporting vulnerable people involved in anti-social behaviour
- Legal enforcement
- Interdicts
- Anti-social behaviour orders
- Parenting Measures
- Possession and tenancy conversion
Homelessness
- Central Government Policy
- Background to homeless legislation and other policies
- Homelessness: strategy & prevention
- Dealing with rough sleepers
- Statutory duties overview
- Four Key Issues
- No accommodation available
- Priority need
- Intentional homelessness
- Local connection
- Procedural requirements
- Procedural duties
- Reviews and appeals
- Managing accommodation for the homeless
- Duties to ensure accommodation
- Types of accommodation
Mental health and housing
- Understanding mental health difficulties
- Understanding mental health and mental illness
- Accessing mental health services and good housing
- Safeguarding and complaint handling
- Information sharing and data protection
- Liaison with Approved Mental Health Professionals
- Housing management issues
- Sustaining independent living
- Handling challenging behaviour
- Injunctions
- Antisocial behaviour orders
- Possession and demotion
Equality and fairness in social housing
- Foundations for equality and fairness
- Introduction to the course
- Main concepts, law and compliance
- Protected groups and characteristics
- Unfair treatment
- Equality and fairness in housing services
- Key responsibilities for social landlords
- Allocations and fair housing services
- Disability, fair housing services and human rights
- Managing equality and fairness at work in housing organisations
- Employment equality policy issues
- Fair recruitment and selection
- Managing housing staff fairly: Part 1
- Managing housing staff fairly: Part 2
Supported housing
- Eligibility and allocation
- Nominations, selections, immigration
- Landlord and tenant/licensee
- Tenancy types and agreements
- Security and termination
- Legal fundamentals of support
- Human rights and equality
- Safeguarding and complaint handling
- Confidentiality and data protection
- Specific client group issues
- Managing antisocial behaviour
- Antisocial behaviour involving vulnerable people
- Injunctions
- Possession and demotion
- Antisocial behaviour orders
Forthcoming
Release date: Spring 2013
- Central government policy
- Homelessness prevention
- Dealing with rough sleepers
- Statutory duties
- Homelessness defined
- Eligibility
- Priority need
- Intentional homelessness
- Local connection
- Duties towards homeless people
- Internal reviews and appeals
- Managing accommodation for homeless people
- Types of accommodation
- Security of tenure
- Evictions.
Universal Credit and welfare reforms
Release date: Summer 2013
- Background to current changes
- Overview of key reforms
- Administrative changes
- Housing Benefit changes
- Discretionary Housing Payments
- Changes to Council Tax Benefits
- Social Fund reform
- How Universal Credit changes existing benefits
- How Universal Credit works
- Universal Credit Implementation timetable
- Universal Credit impact on Housing Benefit
- Benefits for those over pension age
- Benefits for disabled people
- Benefits for bereaved people
Introduction to social housing: the tenancy lifecycle
Release date: Summer 2013
- Choosing tenants
- Granting tenancies
- Lifetime tenancies
- Limited security
- Fixed-term tenancies
- Rights of tenants
- Housing management
- Who can live in the accommodation
- Tenancy problems
- Succession
- Assignment
- Exchanges and transfers
- Ending the tenancy by the tenant
- Ending the tenancy by the landlord
Allocations
Release date: Summer 2013
- Legal control of allocations
- Statutory powers and duties
- Regulatory requirements for housing associations
- Complaints mechanisms
- Different allocation mechanisms
- Choosing different types of allocations systems
- Choice-based lettings
- Points systems
- Regional allocations schemes
- Allocated supported housing
- Dealing with tenants
- Transfers
- Mutual exchanges
Older people’s housing
Release date: Autumn 2013
Tried and tested by housing associations, ALMOs and local authorities from across England, Wales and Northern Ireland, Lemos&Crane’s online training courses give housing staff at all levels the knowledge, confidence and motivation to improve performance on the essential aspects of housing management:
- achieving consistency and efficiency in service delivery
- ensuring compliance with law and good practice
- improving levels of customer satisfaction.
“We used Lemos&Crane online training across the Homes and Housing Services front-line - Tenancy and ASB Officers, Community Wardens and our Income Recovery Team. Our staff found it challenged their thinking, increased knowledge and provided lots of good practice. It will really help to embed consistency of delivery across the range of services.” Loraine Ophelia. Project Manager, Havering Council Homes and Housing.
"Plymouth Community Homes is subscribed to all the courses. It’s a great way for the whole housing management team to access all the information they need to know, from new starters right through to more experienced people. Experienced staff found it valuable as they could clarify whether they were doing things right – some of them found out things they never knew before. Individual learners being able to decide for themselves when and where to access it was a real plus for them too." Andy Brettle, Area Housing Manager, Plymouth Community Homes.
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