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Lemos&Crane

Cost-effective... Comprehensive... Authoritative...

Lemos&Crane online training courses develop essential knowledge of law and good practice for professionals working in social and supported housing. There are currently over 3150 registered learners of our courses.

“We used Lemos&Crane online training across the Homes and Housing Services front-line. Our staff found it  challenged their thinking, increased knowledge and provided lots of good practice. It will really help to embed consistency of delivery across the range of services.” Project Manager, Havering Council Homes and Housing

Click on course titles to reveal list of subjects covered:

  • Social and policy context
    • Changes affecting older people's housing
  • Housing entitlement and options
    • Nominations and allocations
    • Tenancies
    • Leaseholds and mixed tenure schemes
  • Engagement, care and support
    • Tenant involvement and empowerment
    • Personalisation and complaints
    • Support planning, safeguarding, mental capacity and rights
    • Tackling social isolation and supporting people with dementia
  • Types of tenancies
    • Landlords, tenant security and exemptions
  • Terms of tenancies
    • Standard elements
    • Tenant's responsibilities
    • Landlord's responsibilities and tenant's rights
  • Transfer and termination of tenancies
    • Transfer of a tenancy
    • Landlord's grounds for termination of tenancy
    • Landlord's notices
    • Tenant termination of a tenancy
  • Landlord & tenant rights & duties
    • Contractual liability for repairs
    • Disrepair and repairs
    • Procedural requirements
    • Other civil liabilities for repairs
  • Public health duties
    • Housing health and safety rating
    • Statutory nuisance
    • Gas and electrical safety
  • Regulation and complaints
    • Regulator of social housing
    • Ombudsman services
  • Tenants' capacities
    • Financial capability
    • Personal debt management
  • Housing benefit
    • Introduction to Housing Benefit
    • Eligibility rules for Housing Benefit
    • Rules for calculating Housing Benefit
    • Special problem claims and payments
  • Rent arrears
    • Introduction to rent arrears
    • Action before court proceedings
    • Possession proceedings based on rent arrears
  • Reporting and recording
    • Introduction to ASB
    • Initial responses to anti-social behaviour
  • Investigation
    • Interviewing victims, witnesses and perpetrators
    • Gathering evidence about anti-social behaviour
  • Non-legal approaches
    • Using non-legal approaches
    • Supporting vulnerable people involved in anti-social behaviour
  • Legal enforcement
    • Injunctions
    • Anti-social behaviour orders
    • Parenting measures
    • Possession and demotion
  • Foundations for equality and fairness
    • Introduction to the course
    • Main concepts, law and compliance
    • Protected groups and characteristics
    • Unfair treatment
  • Equality and fairness in housing services
    • Key responsibilities for social landlords
    • Allocations and fair housing services
    • Disability, fair housing services and human rights
  • Managing equality and fairness at work in housing organisations
    • Employment equality policy issues
    • Fair recruitment and selection
    • Managing housing staff fairly: Part 1
    • Managing housing staff fairly: Part 2
  • Central Government Policy
    • Background to homeless legislation and other policies
    • Homelessness: strategy & prevention
    • Dealing with rough sleepers
    • Statutory duties overview
  • Four Key Issues
    • No accommodation available
    • Priority need
    • Intentional homelessness
    • Local connection
  • Procedural requirements
    • Procedural duties
    • Reviews and appeals
  • Managing accommodation for the homeless
    • Duties to ensure accommodation
    • Types of accommodation
  • Eligibility and allocation
    • Nominations, selections, immigration
  • Landlord and tenant/licensee
    • Tenancy types and agreements
    • Security and termination
  • Legal fundamentals of support
    • Human rights and equality
    • Safeguarding and complaint handling
    • Confidentiality and data protection
    • Specific client group issues
  • Managing antisocial behaviour
    • Antisocial behaviour involving vulnerable people
    • Injunctions
    • Possession and demotion
    • Antisocial behaviour orders
  • Understanding mental health difficulties
    • Understanding mental health and mental illness
    • Accessing mental health services and good housing
    • Safeguarding and complaint handling
    • Information sharing and data protection
    • Liaison with Approved Mental Health Professionals
  • Housing management issues
    • Sustaining independent living
    • Handling challenging behaviour
    • Injunctions
    • Antisocial behaviour orders
    • Possession and demotion
  • Types of tenancies
    • Landlords and tenant security
  • Terms of tenancies
    • Standard elements relating to tenancy terms
    • Tenant’s responsibilities
    • Landlord’s responsibilities
  • Transfer and termination of tenancies
    • Transfer of tenancy
    • Landlord’s grounds to evict
    • Landlord's notices
    • Tenant’s notice to quit
  • Tenants' capacities
    • Financial capability
    • Personal debt management
  • Housing Benefit
    • Introduction to Housing Benefit
    • Eligibility rules for Housing Benefit
    • Rules for calculating housing benefit
    • Special problem claims and payments
  • Rent arrears
    • Introduction to rent arrears
    • Action before court proceedings
    • Possession proceedings based on rent arrears
  • Reporting and recording
    • Introduction to ASB
    • Initial responses to anti-social behaviour
  • Investigation
    • Interviewing victims witnesses and perpetrators
    • Gathering evidence about anti-social behaviour
  • Non-legal approaches
    • Using non-legal approaches
    • Supporting vulnerable people involved in anti-social behaviour
  • Legal enforcement
    • Interdicts
    • Anti-social behaviour orders
    • Parenting Measures
    • Possession and tenancy conversion

Value for money subscriptions

The cost of an annual subscription per course is:

1 to 10 users = £300 (+VAT) in total for 12 months

11 to 50 users = £600 (+VAT) in total for 12 months

More than 50 users = £900 (+VAT) in total for 12 months.

Your questions answered

"It’s a great way for the whole housing management team to access all the information they need to know, from new starters right through to more experienced people. Experienced staff found it valuable as they could clarify whether they were doing things right – some of them found out things they never knew before. Individual learners being able to decide for themselves when and where to access it was a real plus for them too."  Area Housing Manager, Plymouth Community Homes.

 

 

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