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Lemos&Crane

Overview

  • Comprehensive coverage of housing management and supported housing
  • Courses used by more than 50 large and small social and supported housing landlords in England, Wales and Scotland
  • Excellent feedback from staff and managers
  • Costs less than £30 per person per course
  • Over 3300 housing staff have taken online training courses
  • Authoritative experienced contributors
  • Special courses for Scottish landlords

 

 Area Housing Manager, Plymouth Community Homes.

Courses

Lemos&Crane online training courses develop essential knowledge of law and good practice for professionals working in social and supported housing. The courses are appropriate for inductions as well as on-going staff development, for officers as well as managers, and for use individually as well as in group work. About 75% of all learners are officers and 25% are managers. 40% have general housing management responsibility (eg neighbourhood officers); 50% are specialists (with responsibility for rent, anti-social behaviour, or tenancies); and 10% are customer service staff.

  Rent Officer, Coast & Country Housing

 

Subscribers

Over 3300 staff working in more than 50 social and supported housing organisations - housing associations, ALMOs and local authorities in England, Wales and Scotland - have used Lemos&Crane online training, including:

  • Brighton & Hove City Council – read how online training works here: CASE STUDY
  • Newport City Homes – read how online training works here: CASE STUDY
  • Anglesey County Council
  • Barnet Homes
  • Eildon Housing Association
  • Genesis Housing Association
  • Guinness South
  • Home Group
  • London Borough of Barking & Dagenham
  • Notting Hill Housing Group.

 

  Business Improvement Manager, Brighton & Hove City Council

Cost effectiveness

  Housing Income Manager, Newport City Homes

Online training provides a cost-effective means of improving housing management knowledge for all members of a housing services team. Online training is used to:

  • ensure that staff are familiar with and understand the organisation’s policies, procedures and other important housing-related documents
  • spread knowledge of good housing management across the organisation
  • save costs by avoiding mistakes
  • give managers access to information on staff progress with online training.
  • provide a work-flexible and cost-effective alternative to traditional training
  • facilitate group work by discussing approaches to case studies in the course
  • improve the skills and knowledge of staff in existing
  • prepare staff for new responsibilities.

 

  Sheltered Scheme Manager, Brighton & Hove City Council

 

The cost of an annual subscription per course is:

 

Special features

 Financial Inclusion Officer, Newport City Homes

Online training courses are for a wide range of staff and are used for improving skills and knowledge of existing staff; preparing staff for new responsibilities; refresher training and legal updates; filling in the gaps for more experienced staff; and induction training. Managers also arrange group activities to discuss the course case studies.

Personal training needs analysis

Before starting a course, in addition to reading introductory material about online study skills, members of staff complete a personal training needs analysis. The personal training needs analysis online questionnaire produces a self-assessment of the individual’s current level of knowledge and experience and identifies the approach and time they should take for the course.

 IT Officer, Brighton & Hove City Council

 Debt Recovery Officer, Newport City Homes

Online workbook

The workbook is a unique feature of Lemos&Crane online training. It’s always on the page as the course progresses, like someone might have a notebook by their side – except this workbook saves everything electronically and is easily retrievable and searchable. The notes in the workbook make a highly useful reference long after the course has been completed.

  Tenant Assistant, Coast & Country Housing

For individuals, the workbook is a record of their notes, queries and clarifications. Staff can compile their own notes and by cutting and pasting important points from the course pages and their organisation’s policies and procedures. They can note comments and queries as they arise to think about or discuss laterwith their colleagues or a manager.

  Rent Officer, Coast & Country Housing

The manager can also view learner’s saved workbooks and so can respond directly if appropriate.

Documents You Need Box

 Income Recovery Officer, Newport City Homes

The course begins with the course tutor’s welcome page, which outlines the contents and learning outcomes. The welcome page also has a Documents You Need box, which sets out the organisation’s policies and procedures etc that will be needed for practical own-orgatnisation-related activities connected with the subject. These documents can be pre-uploaded in pdf format.

 Rent Accounting Officer, Brighton & Hove City Council

Topic pages and key points

Each course is divided into topic pages. These pages have excellent readability standards and complex material is digested in bite-size portions. The most important points for learning and reflection are highlighted in a Key Points Box. All the pages can be viewed in high contrast or large-text size. The pages can also be listened to in an audio version with ReadSpeaker (at no extra cost).

 

 Tenant Assistant, Coast & Country Housing

Activity pages

Each topic page is followed by an activity page, which asks the reader to reflect on the content of the topic page and how it relates to the way things are done in their organisation.

Review quiz

At the end of each subject there is a review quiz. Each subject has five multiple-choice questions that test learners’ understanding of the previous pages. The learner is given a score out of 5 and also told which questions, if any, they got wrong. The quiz results (including how many times it takes to get all correct answers) can be viewed in the Management Information component.

 Enforcement Assistant, Coast & Country Housing

Case studies

The whole of each course is reviewed through case studies where learners apply the learning from the course to real world practical scenarios (some of which are based on court judgments or Ombudsman rulings). They can be completed individually or also a group activity.

 Rent and Benefit Assistant, Coast & Country Housing

Learning outcomes

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Project Manager (Learning and Development), Havering Council Homes and Housing.

Information for managers

 Head of Tenancy Compliance, Coast & Country Housing

The Management Information is for line managers, learning and development managers and human resources managers. Here, managers will find information on staff activity, levels of effort and knowledge gained by staff using a course. In particular this information helps to identify:

  • professional development issues for 1-to-1 appraisals and reviews
  • topics and themes for discussion in team meetings and service reviews
  • in-depth training needs for individuals or teams
  • ‘star performers’ with promotion potential
  • policies and procedures which need updating
  • transparent assessment criteria for staff recruitment and promotion.

 

Latest activity

This tab shows the names of staff that have been using online training, the subjects they’ve completed and when they did so.

Participant analysis

For each staff member, this shows the number of subjects and case studies they have completed; the results for each subject review quiz; when the member of staff has worked on the course - we know from subscriber feedback that some staff complete their courses in their own time at home.

Subject analysis

From this tab, managers can see at a glance the staff who have taken part, their average review quiz scores and how these compare with others.

Spreadsheets

The analysis download puts all the data from the staff and subject analysis into an Excel spreadsheet. This way data for large numbers of staff can be used and manipulated more easily. The Team Analysis spreadsheet allows a manager to see the data by team. The User Activities and Notes spreadsheet puts all the online workbook notes side-by-side so a manager can compare activity answers by staff.

Choose managers

There is of course no automatic access to the Management Information section. So this tab allows access to be granted to colleagues with line management or team leading responsibilities.

See all participants

This tab shows managers the results and data for their own particular team members. Each staff name links through to their individual progress profile where the participant’s answers to activities and case studies can be viewed. Also managers can reply directly to any questions and comments.

 

Contributors

Lemos&Crane has been providing information and guidance on law and good practice for social housing professionals since 1994. Our Online Training courses are written by an expert team of authors and presented in a highly engaging and accessible way, including:

Professor Caroline Hunter is a Professor of Law at the University of York Law School.  She is also the Deputy General Editor of Journal of Housing Law and the Lawyer Chair of the Residential Property Tribunal Service.

 

Gerard Lemos is a partner and head of research at Lemos&Crane. He is the author of several books, reports and good practice guides on various aspects of social and supported housing. He is a former Audit Commissioner and a former Chair of Notting Hill Housing Trust.

 

Jane Petrie

Jane Petrie is the Course Leader for undergraduate housing students at Sheffield Hallam University. As a solicitor she has worked for housing users and a large local authority.

 

 

Peter MacMahon is a former Deputy Local Government Ombudsman. He has worked as a lawyer in local government and the voluntary sector.

 

 

Dr Helen Carr is Deputy Director of Teaching and Learning at the University of Kent Law School and the author of Law for Social Workers.

 

 

Professor Martin Partington has been a part-time chairman of social security appeal tribunals and was the social security editor for the Industrial Law Journal. He continues to write the UK entry on social security for theInternational Encyclopaedia of Law.

 

 

Professor Isobel Anderson is Chair in Housing Studies in the School of Applied Social Science at the University of Stirling, where she teaches on the MSc/Diploma in Housing Studies. She is on the International Advisory Committee of the European Journal of Homelessness, and is a board member of Scottish Homeless Action.

 

Joe Crawford teaches housing law on the University of Stirling’s MSc/Diploma in Housing Studies, and is currently completing a PhD on evictions in the social rented sector, also at Stirling University.

 

Regina Serpa is a Research and Teaching Assistant with the Housing Studies team at the University of Stirling and is a Research and Information Officer with the Scottish Federation of Housing Associations.

 

Paul Crane is co-founding partner and the publisher at Lemos&Crane. Paul has worked in general and legal book publishing both as a commissioning editor and publisher. Prior to initiating web development ten years ago, he published over 50 books and reports at Lemos&Crane.

Prices

Value for money subscriptions

The cost of an annual subscription per course is:

Subscribe now

Tenancies

Professor Caroline Hunter is the main contributor for the online course on Tenancies. She is a Professor of Law at the University of York and Head of York Law School. She is also the Deputy General Editor of Journal of Housing Law and the Lawyer Chair of the Residential Property Tribunal Service.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Types of tenancies
    • Landlords, tenant security and exemptions
  • Terms of tenancies
    • Standard elements
    • Tenant's responsibilities
    • Landlord's responsibilities and tenant's rights
  • Transfer and termination of tenancies
    • Transfer of a tenancy
    • Landlord's grounds for termination of tenancy
    • Landlord's notices
    • Tenant termination of a tenancy

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

FREE TRIAL THIS COURSE

SUBSCRIBE TO THIS COURSE

 

Repairs

Repairs and social housing online training course Contributor-in-Chief is Jane Petrie. Jane Petrie is the course leader for undergraduate housing students at Sheffield Hallam University. As a solicitor she has worked for housing users and a large local authority.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Landlord & tenant rights & duties
    • Contractual liability for repairs
    • Disrepair and repairs
    • Procedural requirements
    • Other civil liabilities for repairs
  • Public health duties
    • Housing health and safety rating
    • Statutory nuisance
    • Gas and electrical safety
  • Regulation and complaints
    • Regulator of social housing
    • Ombudsman services

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Housing benefit & rent arrears

Professor Martin Partington has been a part-time chairman of social security appeal tribunals and was the social security editor for the Industrial Law Journal. He continues to write the UK entry on social security for theInternational Encyclopaedia of Law.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Tenants' capacities
    • Financial capability
    • Personal debt management
  • Housing benefit
    • Introduction to Housing Benefit
    • Eligibility rules for Housing Benefit
    • Rules for calculating Housing Benefit
    • Special problems with claims and payments
  • Rent arrears
    • Introduction to rent arrears
    • Action before court proceedings
    • Possession proceedings based on rent arrears

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Anti-social behaviour

Professor Caroline Hunter is the main contributor for the online course on Tenancies. She is a Professor of Law at the University of York and Head of York Law School. She is also the Deputy General Editor of Journal of Housing Law and the Lawyer Chair of the Residential Property Tribunal Service.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Reporting and recording
    • Introduction to ASB
    • Initial responses to anti-social behaviour
  • Investigation
    • Interviewing victims, witnesses and perpetrators
    • Gathering evidence about anti-social behaviour
  • Non-legal approaches
    • Using non-legal approaches
    • Supporting vulnerable people involved in anti-social behaviour
  • Legal enforcement
    • Injunctions
    • Anti-social behaviour orders
    • Parenting measures
    • Possession and demotion

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Equality & fairness

Gerard Lemos is a partner and head of research at Lemos&Crane. He is the author of several books, reports and good practice guides on various aspects of social and supported housing. He is a trustee of London University, a former Audit Commissioner and a former Chair of Notting Hill Housing Trust.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Foundations for equality and fairness
    • Introduction to the course
    • Main concepts, law and compliance
    • Protected groups and characteristics
    • Unfair treatment
  • Equality and fairness in housing services
    • Key responsibilities for social landlords
    • Allocations and fair housing services
    • Disability, fair housing services and human rights
  • Managing equality and fairness at work in housing organisations
    • Employment equality policy issues
    • Fair recruitment and selection
    • Managing housing staff fairly: Part 1
    • Managing housing staff fairly: Part 2

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Homelessness

Professor Caroline Hunter is the main contributor for the online course on Tenancies. She is a Professor of Law at the University of York and Head of York Law School. She is also the Deputy General Editor of Journal of Housing Law and the Lawyer Chair of the Residential Property Tribunal Service.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Central Government Policy
    • Background to homeless legislation and other policies
    • Homelessness: strategy & prevention
    • Dealing with rough sleepers
    • Statutory duties overview
  • Four Key Issues
    • No accommodation available
    • Priority need
    • Intentional homelessness
    • Local connection
  • Procedural requirements
    • Procedural duties
    • Reviews and appeals
  • Managing accommodation for the homeless
    • Duties to ensure accommodation
    • Types of accommodation

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Older peopleʼs housing

Peter MacMahon is a former Deputy Local Government Ombudsman. He has worked as a lawyer in local government and the voluntary sector.

 

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Social and policy context
    • Changes affecting older people's housing
  • Housing entitlement and options
    • Nominations and allocations
    • Tenancies
    • Leaseholds and mixed tenure schemes
  • Engagement, care and support
    • Tenant involvement and empowerment
    • Personalisation and complaints
    • Support planning, safeguarding, mental capacity and rights
    • Tackling social isolation and supporting people with dementia

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Supported housing

Professor Caroline Hunter is the main contributor for the online course on Tenancies. She is a Professor of Law at the University of York and Head of York Law School. She is also the Deputy General Editor of Journal of Housing Law and the Lawyer Chair of the Residential Property Tribunal Service.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Eligibility and allocation
    • Nominations, selections, immigration
  • Landlord and tenant/licensee
    • Tenancy types and agreements
    • Security and termination
  • Legal fundamentals of support
    • Human rights and equality
    • Safeguarding and complaint handling
    • Confidentiality and data protection
    • Specific client group issues
  • Managing antisocial behaviour
    • Antisocial behaviour involving vulnerable people
    • Injunctions
    • Possession and demotion
    • Antisocial behaviour orders

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Mental Health

Peter MacMahon is a former Deputy Local Government Ombudsman. He has worked as a lawyer in local government and the voluntary sector.

 

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Understanding mental health difficulties
    • Understanding mental health and mental illness
    • Accessing mental health services and good housing
    • Safeguarding and complaint handling
    • Information sharing and data protection
    • Liaison with Approved Mental Health Professionals
  • Housing management issues
    • Sustaining independent living
    • Handling challenging behaviour
    • Injunctions
    • Antisocial behaviour orders
    • Possession and demotion

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

 Loraine Ophelia, Project Manager (Learning and Development), Havering Council Homes and Housing.

SUBSCRIBE TO THIS COURSE

Tenancies in Scotland

Professor Isobel Anderson is co-contributor to the online training course on Tenancies in Scotland. She is Chair in Housing Studies in the School of Applied Social Science at the University of Stirling, where she teaches on the MSc/Diploma in Housing Studies. She is on the International Advisory Committee of the European Journal of Homelessness, and is a board member of Scottish Homeless Action.

Joe Crawford is co-contributor to the online training course on Tenancies in Scotland. He teaches housing law on the University of Stirling’s MSc/Diploma in Housing Studies, and is currently completing a PhD on evictions in the social rented sector, also at Stirling University. He previously worked with Shelter for 10 years.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Types of tenancies
    • Landlords and tenant security
  • Terms of tenancies
    • Standard elements relating to tenancy terms
    • Tenant’s responsibilities
    • Landlord’s responsibilities
  • Transfer and termination of tenancies
    • Transfer of tenancy
    • Landlord’s grounds to evict
    • Landlord's notices
    • Tenant’s notice to quit

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

FREE TRIAL THIS COURSE

SUBSCRIBE TO THIS COURSE

Housing benefit and rent arrears in Scotland

Professor Isobel Anderson is co-contributor of the online training course on Housing Benefit and Rent Arrears in Scotland. She is Chair in Housing Studies in the School of Applied Social Science at the University of Stirling, where she teaches on the MSc/Diploma in Housing Studies. She is on the International Advisory Committee of the European Journal of Homelessness, and is a board member of Scottish Homeless Action.

Regina Serpa is co-contributor of the online training course on Housing Benefit and Rent Arrears in Scotland. She is a Research and Teaching Assistant with the Housing Studies team at the University of Stirling and is a Research and Information Officer with the Scottish Federation of Housing Associations. Her most recent research includes modelling impacts of welfare reform on housing associations. 

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Tenants' capacities
    • Financial capability
    • Personal debt management
  • Housing Benefit
    • Introduction to Housing Benefit
    • Eligibility rules for Housing Benefit
    • Rules for calculating housing benefit
    • Special problems with claims and payments
  • Rent arrears
    • Introduction to rent arrears
    • Action before court proceedings
    • Possession proceedings based on rent arrears

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

SUBSCRIBE TO THIS COURSE

Anti-social behaviour in Scotland

Professor Isobel Anderson is the main contributor for the online training course on anti-social behaviour in Scotland. She is Chair in Housing Studies in the School of Applied Social Science at the University of Stirling, where she teaches on the MSc/Diploma in Housing Studies. She is on the International Advisory Committee of the European Journal of Homelessness, and is a board member of Scottish Homeless Action.

ONLINE TRAINING COURSE MAIN CONTENTS

  • Personal training needs analysis
  • Introduction to online training study skills

  • Reporting and recording
    • Introduction to ASB
    • Initial responses to anti-social behaviour
  • Investigation
    • Interviewing victims witnesses and perpetrators
    • Gathering evidence about anti-social behaviour
  • Non-legal approaches
    • Using non-legal approaches
    • Supporting vulnerable people involved in anti-social behaviour
  • Legal enforcement
    • Interdicts
    • Anti-social behaviour orders
    • Parenting Measures
    • Possession and tenancy conversion

  • Case studies - course review

 

LEARNING OUTCOMES

  • Knowledge and understanding – content-based comprehension connected with the subject matter of the course are acquired
  • Cognitive skills – including taking staff responsibility for their own learning and learning to record information efficiently and take notes
  • Problem-solving – staff will be able to show their ability to reflect on their learning through the course and at the end analyse case problems and construct a practical approach to dealing with them.
  • Personal and professional learning skills – staff learn how to manage their study time in the ways that suit their job and lifestyle

 

SUBSCRIBE TO THIS COURSE

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