Benefits
Lemos&Crane online training in general offers many obvious benefits for organisations looking to train and develop their staff including:
- Huge savings compared to face-to-face training
- Consistent and flexible delivery (quality assured every time, available 24/7)
- Ability to measure and compare results.
Lemos&Crane online training - based on our extensive research with housing practitioners - offers additional benefits that are particular to needs of social landlords including:
- Addressing a gap in training on core aspects of housing management – many organisations we spoke to didn’t have a core programme in place that covered mandatory knowledge, relying instead on staff themselves to identify their training needs
- Developing staff knowledge of policies and procedures – a key requirement we found in speaking to housing managers was getting their staff thoroughly familiar with these key documents; all too often they stay on the shelf untouched
- Achieving consistency in service delivery – a lot of training has traditionally happened ‘on the job’ with the result that bad habits or incomplete Knowledge gets passed on; or new people arrive and bring with them, unchallenged, procedures adopted from their previous employers
- Ensuring services comply with law and good practice – the cost of getting things wrong in housing can be staggeringly high, in terms of fines, courtcosts or reputation, making training for staff on legal requirements an essential investment
- Improving customer response times and levels of customer satisfaction – a lackof knowledge and therefore confidence on the part of frontline practitioners particularly can result in delayed action resulting in tenant frustration
We speak regularly with our members who tell us how they’ve used the online training courses in practice, and how using the online training platform has contributed to the smooth implementation of major change programmes including:
- Upskilling staff for new positions following a restructure
- Ensuring consistent approaches and practice following a merger
- Providing a wider knowledge base for staff moving from specialist to general teams
- Ensuring sound technical knowledge for new staff in relationship management teams
- Assessment of strengths and weaknesses as part of service reviews
Read an in-depth case study about Brighton and Hove City Council.
