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Lemos&Crane eLearning courses develop essential knowledge of law and good practice for professionals working in social and supported housing. There are currently over 2000 registered learners of our courses.
Click on course titles to reveal list of subjects covered:
Tenancies
- Types of tenancies
- Landlords, tenant security and exemptions
- Terms of tenancies
- Standard elements
- Tenant's responsibilities
- Landlord's responsibilities and tenant's rights
- Transfer and termination of tenancies
- Transfer of a tenancy
- Landlord's grounds for termination of tenancy
- Landlord's notices
- Tenant termination of a tenancy
Housing benefit and rent arrears
- Tenants' capacities
- Financial capability
- Personal debt management
- Housing benefit
- Introduction to Housing Benefit
- Eligibility rules for Housing Benefit
- Rules for calculating Housing Benefit
- Special problem claims and payments
- Rent arrears
- Introduction to rent arrears
- Action before court proceedings
- Possession proceedings based on rent arrears
Anti-social behaviour
- Reporting and recording
- Introduction to ASB
- Initial responses to anti-social behaviour
- Investigation
- Interviewing victims, witnesses and perpetrators
- Gathering evidence about anti-social behaviour
- Non-legal approaches
- Using non-legal approaches
- Supporting vulnerable people involved in anti-social behaviour
- Legal enforcement
- Injunctions
- Anti-social behaviour orders
- Parenting measures
- Possession and demotion
Mental health and housing NEW
- Understanding mental health difficulties
- Understanding mental health and mental illness
- Accessing mental health services and good housing
- Safeguarding and complaint handling
- Information sharing and data protection
- Liaison with Approved Mental Health Professionals
- Housing management issues
- Sustaining independent living
- Handling challenging behaviour
- Injunctions
- Antisocial behaviour orders
- Possession and demotion
Supported housing
- Eligibility and allocation
- Nominations, selections, immigration
- Landlord and tenant/licensee
- Tenancy types and agreements
- Security and termination
- Legal fundamentals of support
- Human rights and equality
- Safeguarding and complaint handling
- Confidentiality and data protection
- Specific client group issues
- Managing antisocial behaviour
- Antisocial behaviour involving vulnerable people
- Injunctions
- Possession and demotion
- Antisocial behaviour orders
Equality and fairness in social housing
- Foundations for equality and fairness
- Introduction to the course
- Main concepts, law and compliance
- Protected groups and characteristics
- Unfair treatment
- Equality and fairness in housing services
- Key responsibilities for social landlords
- Allocations and fair housing services
- Disability, fair housing services and human rights
- Managing equality and fairness at work in housing organisations
- Employment equality policy issues
- Fair recruitment and selection
- Managing housing staff fairly - Part 1
- Managing housing staff fairly - Part 2
Managing care homes for older people
- Subjects
- Getting started
- Assessment and provision of services
- Information and Involvement
- Personalised care, treatment and support
- Safeguarding and Safety
- Mental Capacity
- Equality and Discrimination
- Quality and Management
Forthcoming
Repairs and social housing
Release date: June 2012
About the course
- Landlord contractual and statutory responsibilities to tenants
- Housing health and safety rating system
- Statutory nuisance
- Gas and electrical safety
- Regulatory standards and Ombudsman services.
Course includes multiple quizzes, case studies and work-based activities.
About the author
Jane Petrie is a solicitor and lectures in housing studies at Sheffield Hallam University
More from Lemos&Crane eLearning
To find out more about our courses that develop essential knowledge of law and good practice for professionals working in social and supported housing, call Ellen Kythor on 020 8348 8263 or visit www.lemosandcrane.co.uk for a free trial.
Social and supported housing allocations
Release date: July 2012
About the course
- Legal control of allocations - Including, requirements for housing associations and complaints
- Different allocation mechanisms - Including, choice-based lettings; points schemes; regional allocation schemes; allocating supporting housing
- Dealing with existing tenants - Including, transfers and mutual exchanges
Course includes multiple quizzes, case studies and work-based activities.
About the author
Professor Caroline Hunter is a barrister and professor of housing law and York University Law School.
More from Lemos&Crane eLearning
To find out more about our courses that develop essential knowledge of law and good practice for professionals working in social and supported housing, call Ellen Kythor on 020 8348 8263 or visit www.lemosandcrane.co.uk for a free trial.
Homelessness and housing providers
Release date: November 2012
About the course
- Central government policy - Including homelessness prevention and dealing with rough sleepers
- Statutory framework on homelessness - Including Who is homeless? / Who is eligible? / Priority Need / Intentional homelessness / Local connection / Duties towards the homeless / Internal review and appeal.
- Managing temporary accommodation for the homeless. - Including temporary accommodation / security of tenure / evictions.
Course includes multiple quizzes, case studies and work-based activities.
About the author
Professor Caroline Hunter is a barrister and professor of housing law and York University Law School.
More from Lemos&Crane eLearning
To find out more about our courses that develop essential knowledge of law and good practice for professionals working in social and supported housing, call Ellen Kythor on 020 8348 8263 or visit www.lemosandcrane.co.uk for a free trial.
Tried and tested by housing associations, ALMOs and local authorities from across England, Wales and Northern Ireland, Lemos&Crane’s eLearning courses give housing staff at all levels the knowledge, confidence and motivation to improve performance on the essential aspects of housing management:
- achieving consistency and efficiency in service delivery
- ensuring compliance with law and good practice
- improving levels of customer satisfaction.
"Plymouth Community Homes is subscribed to all the courses. It’s a great way for the whole housing management team to access all the information they need to know, from new starters right through to more experienced people. Experienced staff found it valuable as they could clarify whether they were doing things right – some of them found out things they never knew before. Individual learners being able to decide for themselves when and where to access it was a real plus for them too." Andy Brettle, Area Housing Manager, Plymouth Community Homes
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