Investigation and support

• About ASB
  • Definition of ASB
  • Definition of vulnerability
  • Dealing with ASB
  • Costs of ASB
• Initial response
• Evidence collection
  • Incident sheets and diaries
  • Witness statements and affidavits
  • Professional witnesses
  • Closed-circuit television (CCTV)
  • Hearsay evidence
• Interviews
  • Preparation
  • Structure
  • Vulnerable people
• Support
  • Needs assessment
  • Reassurance
  • Floating support
  • Referral
  • Mutual support
• Victim and witness protection
• Court hearing
  • Before the hearing
  • At the hearing
  • After the hearing

Non-legal measures

• Warnings
• Acceptable Behaviour Contracts
  • Background
  • Meeting
  • Contract
  • Support
  • Monitoring
• Mediation
• Parenting contracts

Legal enforcement

• Before legal action
• Special tenancies
  • Introduction
  • Introductory tenancies
  • Starter tenancies
  • Family Intervention Tenancies
• Anti-social behaviour orders
  • Background
  • Conditions for an order
  • Consultation
  • Application to court
  • Interim orders
  • Terms of the order
  • Young people
  • Reporting and publicity
  • Monitoring and breach
• Parenting orders
  • Background
  • Needs assessment
  • Parenting programmes
  • Monitoring and breach
• Injunctions
  • Background
  • Breach of terms of tenancy
  • ASB injunction
  • Other causes of action
  • Injunctions against children
  • Procedure
  • Terms of the injunction
  • Exclusion orders and power of arrest
  • Breaches
• Right to buy and mutual exchange
• Possession and demotion
  • Background
  • Grounds for possession
  • Demotion orders
  • Procedure for application
  • Court decision
  • Suspended and outright
  • Rent arrears
  • Challenges to eviction
• Other local agency powers
  • Animal nuisance
  • Children under 10
  • Drug misuse
  • Fireworks misuse
  • Fly-posting and graffiti
  • Groups of young people
  • High hedges
  • Litter and fly-tipping
  • Noise nuisance
  • Street drinking
  • Street prostitution
  • Vehicle nuisance

Prevention

• Tenancy agreement
• Allocations
• Exclusions
• Stock design
• Security patrols
• Young people

Policy and performance

• Statement of Policy
• Search policies
• Service models
• Performance management
• Staff training
• Record-keeping
• Information law and practice
• Regulation and inspection

Partnerships

• CDRP
• Police
• Local authority
• Tenants and residents
• Other key partners

List of subjects

ASBActionNet provides comprehensive guidance on anti-social behaviour for social housing organisations and partner agencies.

A full list of subjects covered by the guidance is given on the left-hand side.

To find out more about ASBActionNet, apply for a free trial now.

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Module 1: Recording and investigating

• Defining anti-social behaviour and racial harassment
• Recording complaints of anti-social behaviour
• Contacting the complainant
• Preparing for an interview
• Conducting an interview with a victim or witness
• Interviewing vulnerable victims and witnesses
• Conducting an interview with a suspected perpetrator
• Review of Module 1
• Practice test for Module 1 (Question 1)
• Practice test for Module 1 (Question 2)

Module 2: Gathering evidence

• Incident sheets
• Incident diaries
• Witness statements and affidavits
• Hearsay evidence
• Professional witnesses
• Closed-circuit television (CCTV)
• Supporting victims and witnesses in court
• Review of Module 2
• Practice test for Module 2 (Question 1)
• Practice test for Module 2 (Question 2)

Module 3: Supportive measures

• Breach of tenancy conditions
• Warnings
• Mediation
• Needs assessment and support
• Deciding whether to use an Acceptable Behaviour Contract
• Writing the Acceptable Behaviour Contract
• Conducting the Acceptable Behaviour Contract meeting
• Monitoring the Acceptable Behaviour Contract
• Parenting contracts
• Review of Module 3
• Practice test for Module 3 (Question 1)
• Practice test for Module 3 (Question 2)

Module 4: Anti-social behaviour orders and parenting orders

• Pros and cons of using ASBOs
• How to make an application for an ASBO
• Terms of the ASBO
• Special conditions for ASBOs against young people
• Parenting Orders
• Breaches of ASBOs
• Review of Module 4
• Practice test for Module 4 (Question 1)
• Practice test for Module 4 (Question 2)

Module 5: Injunctions

• Pros and cons of using injunctions
• Injunctions for breach of the terms of the tenancy
• Injunctions for anti-social behaviour or unlawful use of premises
• Injunctions using local authority powers
• Injunctions against children
• Procedure for obtaining an injunction
• Exclusion Orders and Power of Arrest
• Breach of an injunction
• Review of Module 5
• Practice test for Module 5 (Question 1)
• Practice test for Module 5 (Question 2)

Module 6: Possession and demotion

• Grounds for possession
• Demotion orders
• Procedure for obtaining possession or demotion
• Reasonableness of granting possession
• Suspended and outright possession
• Possession due to rent arrears
• Review of Module 6
• Practice test for Module 6 (Question 1)
• Practice test for Module 6 (Question 2)

List of subjects

ASBActionNet eLearning provides comprehensive course on anti-social behaviour for new and established members of staff.

A full list of subjects covered by the eLearning is given on the left-hand side.

To find out more about ASBActionNet, apply for a free trial now.

< Previous page