Lemos&Crane has developed this course in response to demand from existing customers of our eLearning, which provides essential knowledge on law and good practice for over 2,000 housing professionals.
Repairs is an essential issue for staff training because most tenants will report repairs to their landlord at some time, even those tenants who have little other contact with their landlords. And providing a good repairs service is an important part of tenancy management, and crucial in maintaining tenant satisfaction.
Who is the course for?
What does it cover?
Contact Ellen Kythor (ellenk@lemosandcrane.co.uk or 020 8348 8263) to arrange a telephone-based guided inspection.
Lemos&Crane’s new course on Mental Health and Housing adds to our growing eLearning suite of knowledge on law and good practice.
Core housing management activities such as tackling rent arrears or anti-social behaviour that involve residents with mental health problems present significant challenges for practitioners – they are often time-consuming cases, requiring careful consideration and sensitivity towards the tenant’s situation and problems, and often the need to involve other specialist agencies. The cost of getting things wrong is extremely high – in human terms, but also financially, in fines and legal costs, as well as in terms of organisational reputation.
Housing staff who are dealing with these challenging individual cases – but also staff working on a day-to-day basis to sustain the tenancies of those who have, or may have, mental health difficulties – need a thorough foundational knowledge and awareness of mental illness issues, as well as clear understanding of their role and legal responsibilities as service providers in working with people who have mental health or learning difficulties.
Who is the course for?
What does the course cover?
Staff completing the course will understand:
Contact Ellen Kythor (ellenk@lemosandcrane.co.uk or 020 8348 8263) to arrange a telephone-based guided inspection.
Bronze: For members who have completed their profile or posted to the forum
Silver: For members who have submitted an example or entered an awards programme
Gold: For members who have been a speaker at an event or have won or been shortlisted for an award.
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