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Use this section of the website to understand the significance of identity, relationships, family and friends, independence and spirituality in the lives of homeless and vulnerable people, and to think about how your services can incorporate some of the insights and suggested approaches.

This section includes guidance on:

  • Identity - why a positive personal identity is important, developing a positive sense of identity, overcoming negative identities and achieving personal goals
  • Family, friends and relationships - why family, friends and relationships are important; mapping important relationships; strengthening family ties and making new friends
  • Independence - what independence means in context of homelessness services, why independence is important and supporting people to develop practical and emotional skills necessary for independence
  • Spirituality - why spiritual belief and practice may be important and supporting its incorporation into service provision.

The guidance is based on extensive research with service users and practitioners conducted by Lemos&Crane over a number of years.

Good practice examples

This page includes over 100 examples of organisations working to promote resilience and long-term well-being of homeless and vulnerable people.

Click here to view the good practice examples listing.

Foundation publications of SupportActionNet

Here you can access the original publications that have helped to shape SupportActionNet:

 Trends and Friends: access, use and benefits of digital technology for homeless and ex-homeless people (2015)


Lost and Found: faith and spirituality in the lives of homeless people (2013)


Create-ability: the changing meaning of art and artistry (2011)



The Meaning of Money: why homeless and vulnerable people see money as a route to security, respect and freedom (2010)

Steadying the Ladder: social and emotional aspirations of homeless and vulnerable people (2006; 2010)

Dreams Deferred: the families and friends of homeless and vulnerable people

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